Top FAQs
Are AINIWILL® products free from harmful substances?
At AINIWILL®, all products are manufactured in our own production facilities under strict quality control systems. We carefully select food-grade plastics, colorants, and printing materials that are free from harmful substances to ensure the highest safety standards.
Our products comply with applicable international regulations, including FDA requirements, CPSIA standards, and relevant European safety directives.
What is the difference between nipple, spout, and straw?
As your child develops, their needs change. That’s why we have developed an extensive line of products that change with your child. At birth your baby begins with a nipple because nipples require the least amount of suction. When they are strong enough and can produce enough suction (usually around 6 months) your baby can progress to drinking from a spout. Once they have become accustomed to drinking from a spout, they are ready for a straw (usually between 9 and 12 months, depending on the type of straw).
Because most of our nipples, spouts and straws are made from the same soft and durable silicone, your child will find each new stage similar to the previous. This familiarity makes the transition easier. Please note that the months you find on our packaging and on our website are only suggestions. Every child develops at their own pace. If your baby does not appear to be ready to make the transition, it’s OK. Keep encouraging them, but don’t force it.
Are replacement nipples, spouts and straws available for purchase?
Yes, there are selected replacement parts available. Please contact our customer service team at Eileen@fatboybabycare.com or call +1 626-955-2809 for more information on where these can be purchased.
Shipping & Delivery
Do you provide shipping support?
Yes. AINIWILL® offers tailored shipping arrangements according to order quantity and destination. Once your order is confirmed, a dedicated logistics coordinator will be assigned to ensure smooth communication and timely delivery.
Please email us at Eileen@fatboybabycare.com or call +1 626-955-2809
Product Related
Do Nuby products contain harmful materials?
Luv n’ care® specifies to our manufacturers/suppliers that they are only allowed to use plastics, color pigments and inks that do not contain suspected harmful chemicals in manufacturing Nuby products. In addition, our products meet all governmental regulations including FDA, CPSC, CPSIA and European standards/regulations.
Why do some Nuby spoons and bottles change color?
The color change is due to natural colorants, like carotene. This colorant can be found in carrots, tomatoes, pumpkins and many other fruits and vegetables. Although the change in color can be drastic, it is not harmful and does not have any taste or odor.
Nuby spoons are made to be comfortable and safe for your baby. The soft tip and heat sensitive features common in many of our spoons are only possible using materials that are somewhat susceptible to natural colorants. It is possible to produce the spoons with a different material that does not discolor, but it would not be able to function the same and thus, would not be as comfortable or as safe for your baby.
To help avoid the color change for bottles, clean them carefully with warm water and a mild detergent before sterilizing. It is also helpful to not clean them using the dishwasher.
How long can I use a silicone spout/straw?
Nuby straws have the same characteristics as our silicone spouts and nipples. Frequently used spouts/straws will begin to show signs of wear over time. We recommend that you replace these items regularly. In addition, Nuby uses the safest most durable silicone available; however, it is necessary to check these items before each use and replace them immediately if there are any signs of wear or damage! Keep in mind that children who are teething might damage a nipple/spout faster than others, since the new teeth of a child are very sharp. Replacement spouts and straws are available so your child can continue to use their favorite cups. Nuby uses the safest most durable Silicone available; however, it is also important to use the appropriate spout/straw for the appropriate age of the child.
Can I buy the parts for Nuby breast pumps separately?
Unfortunately, we do not provide any spare parts for our breast pumps now. If you have problems and you are not able to use your Nuby Natural Touch™ Breast Pump, send us a picture of the broken item and we will do our best to assist you.
Can I boil IcyBite teethers to sterilize them?
No. The special PURice™ gel contains water which expands and converts to steam when the inside temp equals that of the boiling water. This expansion can cause the sides of the teether to split open. To clean, simply wash with warm soapy water, rinse and dry thoroughly.
What does “Wash or Toss” mean?
Our Wash or Toss cups, plates and utensils are designed to be durable enough to use again and again but are still affordable enough to be disposable. After use, you can choose if you would rather wash it or toss it (clean it and reuse, or throw it away).
What is the advantage of silicone compared with latex?
Latex nipples and silicone nipples are both acceptable choices. Silicone is clear, odorless and will last longer than latex nipples. Latex is a natural product. Consequently, latex nipples have a distinct smell and taste. They are also porous (permeable by bacteria, water…)
What does No-Spill™ mean?
We have developed a range of No-Spill silicone nipples, spouts and straws that are design to prevent spills and reduce leaks. Most of our No-Spill cups feature a patented built-in Vari-flo valve that encourages the natural drinking action of your child. The Vari-flo valve only allows liquid to pass through when your child creates a suction. This means that your child can shake the cup, knock it over or even hold it upside down and the fluid will not pass though the valve. Please note, due to the concave patented structure of the valve, it is possible for a few drops of fluid to collect in the valve.
What purpose do the nubs on pacifiers serve?
The soft silicone nubs are designed to massage, soothe, and comfort baby’s gums during teething. They provide an offset surface that assists with the eruption of teeth through baby’s delicate gums.
Why are there different shapes of pacifiers and what is the best?
Babies like pacifiers because they instinctually want to suck. Sucking can help calm and comfort your baby. Nuby provides a variety of pacifiers in all sizes, colors, and shapes so it is easier for you to find the right style for your baby.
1. Cherry: The cherry style should mainly be used during the period of breastfeeding. The baglet is shaped like a mother’s nipple, and many have a flexible shield that encourages the sucking action of the baby. This familiar form and motion help prevent the baby from disliking breastfeeding.
2. Orthodontic: The orthodontic style is ideal for a healthy oral development of baby’s mouth.
3. Flat-oval: The flat-oval style is perfect for babies who like to play with the pacifier by turning it in their mouth. The symmetric form fits the same, no matter if it is upside down or not.
Customer Support
What can I do if I can’t find the replacement part I’m looking for?
There are a few cups we do not have parts for. There are also replacement parts that are extremely similar to others, so it is always recommended that you contact us if you are not sure which you need. Please email us at orders@nuby.com or call +1 626-955-2809.
Do you offer free samples or discount codes?
While we don’t provide free samples, we do offer various opportunities throughout the year for parents to trial our products in exchange for an honest review. Follow us on Facebook to learn more as these opportunities arise. We also offer 20% off your first purchase when you sign up for the Nuby Baby Club, our email newsletter that highlights new arrivals, exclusive promotions, and more. We also extend 20% off to Essential Workers, including those in healthcare, government, military, social work, and education.
Where do I find Nuby products in the USA?
Our products can be purchased online directly on our site, as well as Amazon, Walmart, Target, and in various other retailers.
Are replacement nipples, spouts and straws available for purchase?
Yes, there are selected replacement parts available. Please contact our customer service team at orders@nuby.com or call 1-800-825-2399 for more information on where these can be purchased.
About Us
Do Nuby products contain harmful materials?
Luv n’ care® specifies to our manufacturers/suppliers that they are only allowed to use plastics, color pigments and inks that do not contain suspected harmful chemicals in manufacturing Nuby products. In addition, our products meet all governmental regulations including FDA, CPSC, CPSIA and European standards/regulations.
Where do I find Nuby products in the USA?
Our products can be purchased online directly on our site, as well as Amazon, Walmart, Target, and in various other retailers.