Exchange & Return Policy

We would be happy to help you with a return and refund. Please note that we can only accept back unopened and undamaged products within 60 days of purchase.

Simply mail your unopened, undamaged  items to the address below, include a note requesting a refund, along with your order #, and once we receive the items, we will provide a refund to you.

Nuby – Online Orders
Attn: Returns
3030 Aurora Ave.
Monroe, LA 71201

If you have any questions or concerns regarding returns and refunds, please email us at orders@nuby.com or call 1-800-825-2399, and we will be happy to assist.

***Note: We can only exchange or accept back 1) UNOPENED and UNDAMAGED items and/or 2) UNOPENED PAIRS of replacement parts. Please compare replacement parts you receive to the original(s) before opening, to be sure they match.***